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COVID-19: advice for visitors

In line with the measures taken by the government to prevent the spread of COVID-19, the Musée du Louvre and Musée National Eugène Delacroix are closed up until Tuesday December 1, 2020.

All those who have purchased a ticket for this period will automatically receive a refund—no action is required.

Thank you for your understanding.

The Tuileries and Carrousel gardens remain open.

 


Time slot booking required

All visitors, including those entitled to free admission, must book a time slot. Buy your ticket online on www.ticketlouvre.fr.

During off-peak times, there may also be a limited number of time slots for same-day visits available for booking at the museum. However, if you wish to guarantee your entry to the museum, we strongly advise booking your time slot in advance online.

Due to current circumstances, only card payments will be accepted.


Opening hours and access

The museum is open from 9 a.m. until 6 p.m. every day except Tuesdays.

Two entrances to the museum will be open: the Pyramid entrance, where there will be specific lines for each time slot, and the Richelieu entrance, for visitors with member cards (Amis du Louvre, Louvre Pro, ICOM, Ministère de la Culture, Patrons Circle, etc.) and groups. The Carrousel and Porte des Lions entrances will be open as of October 1, 2020.

 


New itineraries

Signs have been placed around the museum to guide visitors and avoid overcrowding. The Salle des États (where the Mona Lisa is displayed) will be entered and exited through separate doors.

Download the museum map that will be in use as of October 1, 2020

Open: Historical palace rooms; Near Eastern, Greek, and Roman antiquities; Egyptian antiquities (ancient Egyptian civilization); Islamic art; European decorative arts; Crown Jewels; Napoleon III Apartments; European and French sculpture from the Middle Ages to the 19th century; French paintings (some rooms remain closed); Italian, Spanish, British, and Northern European paintings; and the arts of Africa, Asia, Oceania, and the Americas.

Closed: Egyptian antiquities (chronological display); decorative arts of the 19th century; Greek terracotta, bronze, and ceramic works; part of the French painting collection.

 


Safety measures and advice

Both staff members and visitors over the age of 11 will be required to wear a mask in the museum. Visitors must bring their own masks. Hydroalcoholic gel will be provided at both entrances to disinfect hands and must be used before entering the building.

Social distancing rules and preventive measures must be respected in the museum.

Independent tour guides are allowed to bring groups of up to 25 people. However, in order to respect social distancing measures, they will be required to use headsets and a microphone.

Audio guides, wheelchairs, and pushchairs supplied by the Louvre are disinfected after each use.

 


Refund terms and conditions – Covid-19

Due to the current health situation, the Louvre has decided to take exceptional measures regarding ticket refunds. If you have already booked a ticket for a visit to the Louvre via www.ticketlouvre.fr but are unable to make it, you may either:

- choose another date and time (before your initial scheduled date) through your user account
- or ask for a refund. You can send your request to assistance-billetterie@louvre.fr or by mail to “Musée du Louvre Assistance-billetterie, 75058 Paris Cedex 1, France”, including the following items:

- Your full name
- Your tickets

Without these items, we will not be able to process your refund.

If the currency of your bank account is not the Euro, the amount refunded may vary slightly from the amount paid due to bank and currency exchange fees.

If you booked a ticket or activity via one of the following vendors:
Get your Guide, Headout, Musement, Paris Convention and Visitors Bureau, Paris Cityvision, Tiqets, Mon Petit Paris, Klook, Miki Travel, JTB, Kuoni, My Bus, Citywonders: please contact the vendor to request your refund.

Fnac / Darty:
• If you bought your ticket in store, please head back to the store with your ticket to request your refund.
• If you bought your ticket online and opted for in-store collection or mail delivery, send it back to:
France Billet - Service Clients - Les Mercuriales, 40 rue Jean Jaurès - 93170 Bagnolet.
• If you bought your ticket online and opted for an E-ticket, you will be refunded automatically and receive a confirmation email once the refund has been made.

Please note that tickets that have been already scanned at the museum cannot be refunded.


Updates on the situation

For regular updates from the French government, go to www.gouvernement.fr/info-coronavirus
If you have any questions regarding the virus, contact the free national hotline: +33 800 130 000

We thank you for your understanding.

Practical information

In line with the measures taken by the government to prevent the spread of COVID-19, the Musée du Louvre and Musée National Eugène Delacroix are closed up until Tuesday December 1, 2020.
All those who have purchased a ticket for this period will automatically receive a refund—no action is required.
Thank you for your understanding.

The Tuileries and Carrousel gardens remain open.