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COVID-19: advice for visitors

 

The Carrousel and Tuileries gardens are open during the usual hours and the Musée du Louvre will be opening on July 6, 2020. To ensure optimal conditions, all visitors will be required to book a time slot (online ticketing service available as of June 15, 2020) and wear a mask in the museum. We will also be applying the safety and social distancing measures recommended for public spaces.

Find all of the information you need to know before visiting the museum this summer on this page.

Reopening of the Louvre Estate

The Carrousel and Tuileries gardens are open during the usual hours. In line with the social distancing measures outlined by the authorities, games and gatherings of more than 10 people will continue to be prohibited in the gardens. The Musée du Louvre will be opening on July 6, 2020.

 


Time slot booking required

All visitors, including those entitled to free admission, must book a time slot (online ticketing service at www.ticketlouvre.fr available as of June 15, 2020).

During off-peak times, there may also be a limited number of time slots for same-day visits available for booking at the museum. However, if you wish to guarantee your entry to the museum, we strongly advise booking your time slot in advance online.

Due to current circumstances, only card payments will be accepted.


Safety measures and advice

Both staff members and visitors over the age of 11 will be required to wear a mask in the museum. Visitors must bring their own masks. Hydroalcoholic gel will be provided at both entrances to disinfect hands and must be used before entering the building.

Social distancing rules and preventive measures must be respected in the museum.

Independent tour guides are allowed to bring groups of up to 25 people. However, in order to respect social distancing measures, they will be required to use headsets and a microphone.


Opening hours and access

From July until September 2020, the museum will be open from 9 a.m. until 6 p.m. every day except Tuesdays.

Two entrances to the museum will be open: the Pyramid entrance, where there will be specific queues for each time slot, and the Richelieu entrance, for visitors with member cards (Amis du Louvre, Louvre Pro, ICOM, Ministère de la Culture, Patrons Circle, etc.) and groups. The Carrousel entrance will not be open.

 


Services

For sanitary and safety reasons, some changes will be made to the services on offer: the cloakroom will remain closed, meaning that motorcycle helmets, suitcases and large bags will not be allowed in the building.

Prams/strollers and wheelchairs will still be available and will be cleaned after each use.

The bookstore will open as of July 6 and the catering services in the museum will also open in time.

The museum audio guide will be available as of July 15. Book your audio guide online with your ticket at www.ticketlouvre.fr

 


New itineraries

Signs have been placed around the museum to guide visitors and avoid overcrowding. The Salle des États (where the Mona Lisa is displayed) will be entered and exited through separate doors. Download the museum map for summer 2020

Open: Near Eastern, Egyptian, Greek and Roman antiquities; introduction to Islamic Art; Italian and Northern European sculptures; Italian, Spanish, and English paintings; 19th-century French painting masterpieces; Crown Jewels; Napoleon III’s apartments; decorative arts in the Middle Ages and under Louis XIV; and French sculptures from the 17th to the 19th century.

Closed: French sculptures of the Middle Ages and Renaissance; decorative arts during the Renaissance, and the 18th and 19th century;  arts of Africa, Asia, Oceania and the Americas; lower level of the Islamic Art department; and level 2 of the French and Northern European painting collections.

Printed maps will not be available at the museum.


Refund terms and conditions

94% of tickets that could not be used due to the pandemic have now been refunded. Our teams are making every effort to ensure the remaining requests are processed as soon as possible. All remaining people entitled to a refund have been contacted. If you have any questions, please write to us at assistance-billetterie@louvre.fr. Thank you for your understanding and patience.

You will find information on the refund process for each method of purchase below.

 

If you booked a ticket via www.ticketlouvre.fr
(museum admission ticket, audioguide, guided tour or workshop):

Requests were processed on May 6 and June 9; it may take a few days for the transaction to go through.

If you used a single-use card or if your bank card has since expired, please wait for the ticketing service to contact you.

If the currency of your bank account is not the Euro, the amount refunded may vary slightly from the amount paid due to bank and currency exchange fees.

 

If you booked a ticket or activity at the museum counters, at the auditorium or by email:

Please send your refund request to assistance-billetterie@louvre.fr and remember to include:
- The filled-out form (including your full address)
- A photo or scan of your ticket
- Your bank account details
Without these documents, we will not be able to process your refund.

 

If you booked a ticket or activity via one of the following vendors:

Get your Guide, Headout, Musement, Paris Convention and Visitors Bureau, Paris Cityvision, Tiqets, Mon Petit Paris, Klook, Miki Travel, JTB, Kuoni, My Bus, Citywonders: please contact the vendor to request your refund.

Fnac:
- If you bought your ticket in store, please head back to the store with your ticket between June 1 and 30 to request your refund. 
- If you bought your ticket online and opted for in-store collection or mail delivery, send it back to:
France Billet - Service Clients - Les Mercuriales, 40 rue Jean Jaurès - 93170 Bagnolet.
- If you bought your ticket online and opted for an E-ticket, you will be refunded automatically and receive a confirmation email once the refund has been made.

 

Exceptional cases:

If you were due to visit the museum before March 14 but were unable to make it for reasons related to COVID-19, please contact at assistance-billetterie@louvre.fr.


Updates on the situation

For regular updates from the French government, go to www.gouvernement.fr/info-coronavirus
If you have any questions regarding the virus, contact the free national hotline: +33 800 130 000

We thank you for your understanding.

Practical information

The museum will reopen on July 6. Please find all of the information you need to know before visiting the museum this summer on this page.

Opening hours :
The Louvre is open every day (except Tuesday) from 9 a.m. to 6 p.m.

 
Closed on :
January 1, May 1, December 25
 
We strongly advise booking your time slot in advance online

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