VisitEverything you need to know before visiting the museum

• Information desks
• Loan of equipment
• Cloakroom
• Free Wi-Fi
• Toilets
• Car park

Audio Guide

Explore the palace and collections with the audio guide on the New Nintendo 3DS!  Follow a guided tour to learn all the key information about the palace, artworks and their history.

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Book and Gift Shops

The museum shops offer a wide range of guides, books and art books, together with art objects, replicas and merchandise related to temporary exhibitions and permanent collections.

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• Can I visit the museum for free? Do I have to book tickets?

  Admission is free to the Musée du Louvre and the Musée Eugène-Delacroix for the following visitors (valid proof required):

  • all visitors under the age of 18 and 18-25 year-old residents of the European Economic Area (EU, Norway, Iceland, and Liechtenstein)
  • holders of a valid ‘Pass Education’ card
  • teachers of art, art history, and the applied arts (proof of subject taught required)
  • artists affiliated to the Maison des Artistes (in France) or the IAA (International Association of Art)
  • holders of a valid ICOM or ICOMOS card
  • job seekers and people on income support, on presentation of proof of entitlement (dated within the last year or indicating a period of validity)
  • visitors with disabilities and the person accompanying them

  Admission is free for all visitors on 14 July (unless it falls on a Tuesday, when the museum is closed) and on the first Saturday evening of each month from 6 p.m. to 9:30 p.m.
  Due to the measures taken to prevent the spread of COVID-19, all visitors – including those entitled to free admission – must book a time slot. Go to the online ticketing service, choose a time slot and select the ‘free admission’ option.

• How can I buy a ticket at concession price?

  We do not sell concession tickets. The ticket price remains the same for both the permanent collections and temporary exhibitions. However, visitors under the age of 18 (or 26 for EU residents), disabled visitors and job seekers, among others, are entitled to free admission (see full list of visitors entitled to free admission).

  The following list of visitors are entitled to a reduced rate for workshops, guided tours and auditorium events:

  • Visitors under the age of 18 and 18-25 year-old residents of the European Economic Area (EU, Norway, Iceland, and Liechtenstein)
  • Holders of the following membership cards: Amis du Louvre, Louvre Professionnels, Cercles des Mécènes, Cercle International, Cercle Cressent, Amis du musée Eugène-Delacroix, Fnac
  • Staff members of the French Ministry of Culture and Communication
  • Official tour and museum guides
  • Job seekers and people on income support Job seekers and people on income support
  • Visitors paying with ‘Chèques-Vacances’

• Can I get a refund?

  The sale of tickets for admission to the museum or a related service is considered a sale of leisure services and confers no right to a refund. Tickets cannot be refunded or resold. However, in the event of a cancellation or modification of the relevant service by the Louvre, or an error in processing the order by the museum, you will be entitled to a refund.

  If that is the case, you need to send your request within 3 months of the date of cancellation or modification by email to assistance-billetterie@louvre.fr or by post to Musée du Louvre – Assistance billetterie – 75058 PARIS CEDEX 01.

• Which entrance do I use if I have bought tickets online?

  The Pyramid is the main entrance to the museum. There is a queue for people who have booked a time slot online, which guarantees entry within 30 minutes of the indicated time.
  There is also the Carrousel entrance and the Porte des Lions entrance.

  See all entrances to the museum 

• Are prams allowed in the museum?

  Prams are indeed allowed in the museum. If the model you have is too large to be allowed in the museum lifts, you can borrow a pram from us under the Pyramid.
  Only baby carriers worn on the front of the body, not on the back, are allowed. Front baby carriers are also available on loan under the Pyramid.

   

Last updated 4 June 2021