L'Établissement public du musée du LouvreMissions et fonctionnementL'établissement public | Services Publics +
Services Publics +
The Public Establishment of the Musée du Louvre is a participant in the Services Publics+ programme, which seeks to provide continual improvement of public services by offering consumers simpler, more efficient, and more accessible services.
All participating public services respect the same 8-point mission statement
For more accessible public services
1. Clients are received in a spirit of mutual respect and have the right to make mistakes.
2. Clients may easily contact their public services.
3. Clients are offered personalised support for their particular situation.
For more accessible public services
4. Clients’ requests are handled within the promised timeframe.
5. Clients have access to clear, simple, and accessible information.
6. Clients have access to public quality of service data.
For more accessible public services
7. Clients’ opinions are taken into account to improve services provided.
8. Public services and clients work together to limit our environmental impact.
More information on Services Publics+
Our transparency indicators
2025
- Visitors to the Musée du Louvre: 9 millions
- Overall satisfaction rate: 90% of visitors say they are ‘very satisfied’ or ‘satisfied’ with their visit
To learn more, see our annual reviews
Ombudsman of consumer affairs
In the event of a dispute between the EPML and the Visitor, the Parties shall attempt to find a mutually acceptable solution.
If a mutually acceptable solution cannot be found, the Visitor reserves the right as a consumer, as defined in the introductory article of the French Consumer Code, to file a complaint with the ombudsman of consumer affairs with relevant jurisdiction (AME CONSO), within one year of sending their claim to the EPML by post.
Complaints must be filed with AME CONSO either:
- via the dedicated online form on the AME CONSO website, www.mediationconso-ame.com
- via post, addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris
Share your experience and help improve our public services
Share you experience at the Musée du Louvre with Services Publics+ using this dedicated platform.
